FREQUENTLY ASKED QUESTIONS
Q. How long does it take for us to make your bed?
A. We can generally produce a bed within four to six weeks depending on current workload and what we have in stock at the time.
A turnaround time will be provided at the time of placing your order and you will be updated as to the progress of production. Customised beds take a little longer.
Q. How is my bed delivered?
A. Your bed is delivered by road freight Australia wide in three seperate packages - Bed head, foot & hardware, Rails and irons, Slat base. We provide you with a tracking number prior to dispatch.
Q. Where do you ship to?
A. We ship Australia wide by road freight and Tasmania via road and sea freight. We have also shipped beds to New Zealand and Singapore.
Q. What assembly is involved?
A. Our beds do require assembly however, it is not difficult. All hardware is provided along with comprehensive easy to follow instructions and a multi tool to do the job.
Q. Can we customise your bed?
A. Yes we can customise our beds to suit your individual requirements. We can increase and decrease our rail/slat base height and also customise the height of our head boards and foot boards. This can be discussed at the time of ordering.
Q. What are our slat bases made out of?
A. Our slat bases are made out of 90 X 35 MGP10 pine timbers bound by jute webbing. Our slat base is actually fixed to our rail system providing for a more rigid & stable bed.
Q. Will our slat base suit your mattress?
A. Our slat bases suit most Australian mattresses in terms of slat spacing. We have the ability to customise our slat bases to cater for specific mattress requirements including latex mattresses, Sleepy Duck mattresses.
Q. Do your beds cater for larger people?
A. We often get asked if our beds are suitable for larger people. We offer a lifetime warranty on our bed frames and run a standard centre support rail and leg system from head to foot. We are also able to cater for and supply additional support legs on request.
Q. Do our beds squeak or rattle?
A. No our beds do not squeak or rattle when assembled correctly.
Q. What warranty do you provide with your beds?
A. We provide a LIFETIME WARRANTY on all of our bed frames. No other cast bed manufacturer or retailer in Australia does so. We back our products 100%.